Reservation conditions

  • Reservation conditions


• To make a reservation requires a 100% guarantee.
• Payment by credit card in national currency at the exchange rate of the day at the hotel.
• Prices are for 1-2 people per room.
• Each extra person in the room will be charged 30.00 USD, at night, 45.00 USD for the Christmas season.
• The registration process is at 3:00 pm and the departure is at 12:00 hours.
• Reservation at Christmas time, 12/27/2017 - 03/01/2018, with a minimum of 5 nights.
• Cancellations received up to 20 days before arrival, 100% of the total cost will be retained.
• In the Christmas period, 12/23/2017 - 07/01/2018 Cancellations received up to 30 days before arrival will retain 100% of the total cost.
• 100% of the total cost will be maintained, regarding cancellations during vacations, including bad weather or hurricanes; any inconvenience or complication caused by the success of a direct hurricane, near the miss, or a significant threat of a hurricane strike. No refund of two cancellations of flights or changes, strikes, labor disputes, blockades, threats or acts of terrorism, acts of war or declared war, diseases or accidents .
After the first night a client does not arrive, it is a reservation is NO SHOW and the room is free to sell, a day later or if a customer comes in arrears, the reservation is not more active.
• The client who buys a stay at the HOTEL CalaLuna Tulum, understood and accepted to comply with all the terms and regulations establishes in this document
• "Courtesy" services will not be guaranteed.
• Animals are not accepted.
• Prices are plus taxes, 16% VAT and 3% state taxes.
• The client is acknowledging that they have read and accepted the cancellation conditions of the Hotel CalaLuna Tulum