Hotel Information

  • Hotel Information

We include useful information to make your trips as simple and easy as possible:

Please present a valid photo ID and the credit card used in the reservation or to be used.

Check-in: after 3:00 pm
Check-out: before 12:00 pm
Baggage storage: if you arrive early or want to leave later, we can store your luggage for free, while you are exploring the city and / or the beautiful beach.

The hotel is for adults only, they do not accept minors

Cancellation: free cancellation up to 20 days before arrival. Once the reservation is made, it will be issued with the credit card that gave us a guarantee. At the time of your arrival you can decide how to pay, whether in cash with USD or MXN or with a credit card. If canceled or modified within 20 days of arrival or in case of no-show, 100% of the reservation will be charged with taxes. With a non-refundable fee, if canceled, modified or in case of no-show, the total price of the reservation will be charged.

Smoking Policy: This is a non-smoking hotel, inside the rooms. We impose a fine of USD 200.00 for violating our policy.

Animals are not allowed

Address: Calle Andrómeda Este, Manzana 10 Lote 17, CP 77780, Tulum, Quintana Roo, Mexico
Telephone number: +52 984 8025806 - Email: calalunatulum@gmail.com

How to get here:

From Cancun or Playa del Carmen, take state road 307 to Chetumal, enter Tulum at the first traffic light turn left, at the cruise turn right 1 km (more or less) and find us on your left. From Cancun to Tulum, you can take an ADO bus or a small mini van, or a taxi, which costs around 140 USD.
We can book a private transporter, a very comfortable car, directly from the Hotel Cancun; the cost is 99 USD for 1-2 people. If you need private transportation, please send me an email.

If you have additional questions, do not hesitate to contact us; Our reception is available to you 24 hours a day, 7 days a week.

Have a wonderful day, see you soon

Staff Hotel Calaluna Tulum