+52 1 984 1887486
  • spiaggia alto

For all our customers Private beach equipped

Services in all rooms:

  • Fan
  • Mosquito nets
  • Balcony or patio equipped
  • Private bathroom with shower
  • Locally produced organic toiletries
  • Purified Potable Water
  • Mini fridge (non-electric) in the rooms

Additional free services:

  • Continental breakfast served fresh on our bar 8-10 am
  • Internet WIFI 
  • Parking
  • Tulum guide and map
  • Concierge services
  • Luggage service
  • Tulum area information

Check-in: 15:00;

Check-out: 12.00;

Cancellation Policy:

• To book a reservation requires a Warranty of 100%.
• Pay by credit card in Mexican pesos at the exchange rate of the day at Hotel.
• The prices are for 1-2 people for room.
• Each extra person, in the room, will be charged 30.00 USD, for night, 45.00 USD in Christmas season.
• Reservation in Christmas season, 27/12/2017 – 03/01/2018, with a minimum of 5nights.
• Cancellations received up to 20 days before arrival, will retain 100% of total cost.
• In the Christmas period, 23/12/2017 – 07/01/2018 Cancellations received up to 30 days before arrival will retain 100% of total cost.
• Will retain 100% of the total cost, as regards the cancellations during the holiday, including bad weather or hurricanes; any inconvenience or complication caused by the success of a direct hurricane, near miss, or significant threat of a hurricane strike. There are no refunds due to flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, diseases or accidents
• After the first night a customer does not arrive, is a NO SHOW reservation and the room is free to sell, if a client comes a day after or more, the reserve is not more active.
• The guest who buys a stay at HOTEL CalaLuna Tulum, understand and agree to abide by all terms and regulations set forth in this document
• Services to "courtesy" will not be guaranteed.
• Hotel Adults Only
• Animals are not accepted.
• Prices are plus taxes, 16% VAT and 3% state tax.
• The guest is acknowledging that they have read and accepted the cancellation policy of Hotel CalaLuna Tulum