+52 1 984 1887486

Booking Policy

• To book a reservation requires a Warranty of 100%.
• Pay by credit card in Mexican pesos at the exchange rate of the day at Hotel.
• The prices are for 1-2 people for room.
• Each extra person, in the room, will be charged 30.00 USD, for night, 45.00 USD in Christmas season.
• The check-in is at 3.00 pm and the check-out is at 12.00 pm.
• Reservation in Christmas season, 27/12/2017 – 03/01/2018, with a minimum of 5 nights.
• Cancellations received up to 20 days before arrival, will retain 100% of total cost.
• In the Christmas period, 23/12/2017 – 07/01/2018 Cancellations received up to 30 days before arrival will retain 100% of total cost.
• Will retain 100% of the total cost, as regards the cancellations during the holiday, including bad weather or hurricanes; any inconvenience or complication caused by the success of a direct hurricane, near miss, or significant threat of a hurricane strike. There are no refunds due to flight cancellations or changes, strikes, labor disputes, lockouts, threats or acts of terrorism, acts of war or declared war, diseases or accidents
• After the first night a customer does not arrive, is a NO SHOW reservation and the room is free to sell, if a client comes a day after or more, the reserve is not more active.
• The guest who buys a stay at HOTEL CalaLuna Tulum, understand and agree to abide by all terms and regulations set forth in this document
• Services to "courtesy" will not be guaranteed.
• Animals are not accepted.
• Prices are plus taxes, 16% VAT and 3% state tax.
• The guest is acknowledging that they have read and accepted the cancellation policy of Hotel CalaLuna Tulum