Reservation conditions


Hotel Calaluna Tulum only for Adults
• Payment by credit card in national currency at the exchange rate of the day at the hotel.
• Prices are for 1-2 people per room.
• Each extra person in the room will be charged 30.00 USD, at night, 45.00 USD for the Christmas season.
• The registration process is at 3:00 pm and the departure is at 12:00 hours.
• Reservation at Christmas time, 12/27/2018 - 03/01/2019,
• Cancellations received up to 14 days before arrival, 100% of the total cost will be retained.
• In the Christmas period, 12/23/2018 - 07/01/2019 Cancellations received up to 45 days before arrival will retain 100% of the total cost.
• 100% of the total cost will be maintained, regarding cancellations during the holidays, including bad weather or hurricanes; There is no refund for cancellations during holidays, sickness, cancellation of flights, strikes, labor disputes, acts of terrorism, acts of war or declared gerra, hurricanes and any inconvenience this may cause, or other weather conditions , epidemic of any kind.
• After the first night a client does not arrive, it is a NO SHOW reservation and the room is free to sell and the reservation is not canceled.
• The client who buys a stay at HOTEL CalaLuna Tulum has understood and agreed to comply with all the terms and regulations established in this document
• "Courtesy" services will not be guaranteed.
• Animals are not accepted.
• Prices are plus taxes, 16% VAT and 3% state taxes.
• The client is acknowledging that they have read and accepted the cancellation conditions of the Hotel CalaLuna Tulum