Hotel Information

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We include useful information to make your trips as simple and easy as possible:

Please present a valid photo ID and the credit card used in the reservation or to be used.

Check-in: after 3:00 pm
Check-out: before 12:00 pm
Luggage storage: if you arrive early or want to leave later, we can store your luggage for free, while you are exploring the city and / or the beautiful beach.

The hotel is for adults only, they do not accept minors

Cancellation: free cancellation up to 20 days before arrival or as reported in the reservation. Once the reservation is made, it will be issued with the credit card that provided us with a guarantee or payment. Upon arrival you can decide how to pay, whether in cash with USD or MXN or with a credit card. If canceled or modified within 20 days of arrival or as reported in the reservation or in case of no-show, 100% of the reservation will be charged with taxes. With a non-refundable rate, if you cancel, modify or in case of no-show, the total price of the reservation will be charged.

Smoking Policy: This is a non-smoking hotel, inside the rooms. We impose a fine for violating our policy.

Animals are not allowed

Address: Carretera Tulum Boca Paila km 5, CP 77780, Tulum, Quintana Roo, México
Telephone number: +52 984 1887486
Email: calalunatulum@gmail.com

How to get here:
From Cancun or Playa del Carmen, take state highway 307 to Chetumal, enter Tulum at the first traffic light turn left, at the cruise ship turn right 1 km (more or less) and you will find us on your left. From Cancun to Tulum, you can take an ADO bus or a small mini van, or a taxi, which costs around 140 USD.
We can reserve a private carrier, a very comfortable car, directly from the Cancun Hotel; the cost is 99 USD for 1-2 people. If you need private transportation, please email me.

Hotel Calaluna Tulum is a #GREENHOTEL We produce energy through solar panels, thinking of respect for our children and the future of our planet. We are one of the few hotels in Tulum that is willing to give up some "comforts" to protect ourselves and the future of our planet earth.

For this to happen, some of the comforts that we will have to give up are:

- No air conditioning

- No use of dryers, irons, refrigerators or coffee machines

- No use of high consumption lights

And so we can take advantage of what nature can still offer us; the sea breeze to refresh us, the starlight to illuminate and guide us, the heat of the sun to dry us up. And above all, accepting nature as it accepted us with everything and its ants, insects, iguanas, turtles and all the animal species that inhabit the jungle that we have borrowed.

With the hope that this new policy is an "added value" for our

If you have additional questions, please don't hesitate to contact us; Our reception is available to you 24 hours a day, 7 days a week.

Have a wonderful day, see you very soon

Staff Hotel Calaluna Tulum