Hotel Information

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We include useful information to make your trips as simple and easy as possible:

Please present a valid photo ID and the credit card used in the reservation or to be used.

Check-in: after 3:00 pm
Check-out: before 12:00 pm
Baggage storage: if you arrive early or want to leave later, we can store your luggage for free, while you are exploring the city and / or the beautiful beach.

The hotel is for adults only, they do not accept minors

Cancellation: free cancellation up to 20 days before arrival or as reported in the reservation. Once the reservation is made, it will be issued with the credit card that gave us a guarantee or a payment. At the time of your arrival you can decide how to pay, whether in cash with USD or MXN or with a credit card. If canceled or modified within 20 days of arrival or as reported in the reservation or in case of no-show, will be charged 100% of the reservation with taxes. With a non-refundable fee, if canceled, modified or in case of no-show, the total price of the reservation will be charged.

Smoking Policy: This is a non-smoking hotel, inside the rooms. We impose a fine for violating our policy.

Animals are not allowed

Address: Tulum Road Boca Paila km 5, CP 77780, Tulum, Quintana Roo, Mexico
Telephone number: +52 984 1887486

How to get here:
From Cancun or Playa del Carmen, take state road 307 to Chetumal, enter Tulum at the first traffic light turn left, at the cruise turn right 1 km (more or less) and find us on your left. From Cancun to Tulum, you can take an ADO bus or a small mini van, or a taxi, which costs around 140 USD.
We can book a private transporter, a very comfortable car, directly from the Hotel Cancun; the cost is 99 USD for 1-2 people. If you need private transportation, please send me an email.

Hotel Calaluna Tulum has become a #GREENHOTEL though as a form of respect towards our children and the future of our planet. We are one of the few hotels in Tulum which is willing to give up some “commodities” in order to protect ourselves and the future of our home planet.

In order for this to happen, some of the commodities we are willing to give up are:

- No air conditioning

- No use of hairdryers, hair straightener, refrigerators nor coffee makers

- No use of high consumption lights

We want you to take advantage of what nature has to offer us, use sea breeze to refresh, star lightening to illuminate and guide us and the heat of the sun to dry us. But above all, we have to accept nature, as she has accepted us, including ants, insects, iguanas, turtles and all the animal life that habits in the jungle we borrowed.

If we don’t take care of our planet, who will?

We hope our new politic is seen as a “added value” to our clients instead as a disadvantage.

If you have additional questions, do not hesitate to contact us; Our reception is available to you 24 hours a day, 7 days a week.

Have a wonderful day, see you soon

Staff Hotel Calaluna Tulum