For all our clients we have a private equipped beach.

Services in all rooms:
• Fan
• Mosquito nets
• Balcony or patio equipped with amacas
• Private bathroom with shower
• Organic locally produced toiletries
• Purified Drinking Water
• Mini-fridge (not electric) in the rooms
• Safe Box

Additional free services:
• Continental breakfast served fresh in our 8-10 bar
• Internet WIFI
• Parking lot
• Guide and map of Tulum
• Concierge services
• Baggage storage service
• Information about the Tulum area

Check-in: 15.00;
Check-out: at 12.00;

Terms and Conditions

  • A 100% guarantee is required to reserve a room.
  • Payment by credit card is in Mexican pesos at the exchange rate in use at the hotel.
  • In the Christmas period 12/23/2018 - 07/01/2019, it is reserved for a minimum of 5 nights.
  • Prices are for 1-2 people per room.
  • "Courtesy" services are not guaranteed.
  • The hotel is for ADULTS ORIENTED, accepted under age 16 years
  • Animals are not allowed
  • Prices are plus taxes, 16% VAT and 3% local tax.
  • The guest acknowledges that he has read and accepts the cancellation policy of Hotel Calaluna Tulum.


Payment policy

  • A 100% guarantee is required to reserve a room.
  • If it is with a NO REFUND rate, a direct sale will be made
  • Payment by credit card is in Mexican pesos at the exchange rate in use at the hotel.
  • The holder of the payment card must present his credential or passport.
  • In the Christmas period 12/23/2018 - 07/01/2019, it is reserved for a minimum of 5 nights.
  • Prices are for 1-2 people per room.
  • Each additional person will be charged in the room, 30.00 USD, per night and 45.00 USD at Christmas


Cancellation policy

  • If canceled or modified within 14 DAYS  of arrival, 30 DAYS during the Christmas season, 23/12/18 - 07/01/19 or in case ofNO-SHOW, 100% of the reservation will be charged with taxes.
  • There is no refund for cancellations with a NO REFUND rate, if you keep 100% of the stay,
  • There is no refund whatsoever regarding cancellations during the holidays, and due to illness, cancellation of flights, strikes, labor conflicts, acts of terrorism, acts of war or declared war, hurricanes and any inconvenience this may cause, or of other climatic conditions.
  • After the first night a client does not arrive, it is a NO SHOW reservation and the room is free to sell, if a client arrives a day or more later, the reservation is no longer active.
  • Clients who rent a room in the Hotel Calaluna Tulum, accept and agree to comply with all the terms and regulations established in this document and in accordance to be reimbursed in accordance with the clauses.